Warranty

 

Submit Your warranty claim in 3 simple steps: 





1. Login or create a new account with us on KLIM.com



2. From the "My Account" page select "Cases" at the bottom of the menu. 

 

3. Select "Submit New Case"



     

    Click HERE to Login



    Dealers, please CLICK HERE to login to the KLIM Dealer Website to submit your claim.

     

    Warranty/Repair items that need to be washed and dried prior to being processed will be assessed a $25.00 cleaning fee and could be delayed up to 4 business days.





    KLIM Warranty Policy

    We warrant *every product we make to be free of manufacturer defects for the **lifetime of the product. Additionally, all KLIM GORE-TEX products are GUARANTEED TO KEEP YOU DRY for the lifetime of the product.  If these products fail due to a manufacturing or material defect, we will repair the product without charge, or replace it at our discretion. This warranty is not transferable.

    *KLIM BOOTS are warranted against defects in materials and workmanship for one [1] year from the date of purchase. Aggressive running boards will accelerate the wear and tear on the soles of the boots. This is considered normal wear and tear. General warranty terms apply.

    *The KLIM F4 HELMET is warranted against defects in materials and workmanship for five [5] years from the date of purchase. General warranty terms apply.

    *KLIM GOGGLES are warranted against defects in materials and workmanship for one [1] year from the date of purchase. Scratches are not covered under this warranty. General warranty terms apply.

    **The lifetime of a product unfortunately does not mean your lifetime. The intensity under which the product is used determines this factor. Rips, tears, cuts, punctures, burns, accidents, improper care, negligence, normal wear-and-tear, modifications, alterations or use for a purpose other than which the product designed will void the warranty.

     

    How do I contact KLIM with questions?

    At any time before or during the warranty process you have the option to:

     

    • - Call our customer service team at 208-552-7433
    • - Email orders@klim.com
    • - Use the LIVECHAT option on our website.
    • - Contact Us using the following link http://www.klim.com/Contact

     

     

    What does lifetime of the product mean?

    The lifetime of a product unfortunately does not mean your lifetime. The intensity under which the product is used determines this factor. Rips, tears, cuts, punctures, burns, accidents, improper care, negligence, normal wear-and-tear, modifications, alterations or use for a purpose other then what the product is designed for will void the warranty.

    The lifetime of a product has typically expired when an item contains or has experienced multiple issues such as: tears in multiple places, frayed cuffs and hems, fading fabric, excessive dirt and stains, consumer “repairs”, broken zippers and findings, torn lining, broken and/or missing stitching.