Our Warranty form has moved!
To fill out a Warranty form please CLICK HERE. Use the "Sign In" or "New Customer" options.
In the "My Account" section please go to "Cases" then to "Submit New Case".
KLIM no longer requires you to register your products
before filling out a warranty claim.
You will then receive an email
with a Case #.
Before sending your item into us,
please be sure to:
- Remove any items that might
be in the pockets, including armor
- Wash and dry garment to avoid
a $50 cleaning charge
- Send both gloves/boots in, if
- Write case number on the
outside of the package
Ship claim to:
3753 E County Line Road
Rigby, ID 83442
Warranty is applicable to manufacturing and material defects. However, it does
not cover damage, normal wear and tear, or abuse to the product. When an item
has been damaged, we are usually able to offer repairs for a charge. Keep in
mind, the warranty is for the life of your product, not your lifetime. The
lifetime is determined by the amount of use you've acquired from your product.
Please see the information below to learn more about our Warranty Policy and
Please wash and dry your garment
before sending it in.
This will avoid a $50.00 Cleaning
Charge - required prior to the
evaluation. Please follow the care instructions on the inside tag. Care
instructions are also available on our website. http://www.klim.com/Customer-Care/Care-Instructions/
to add a signature request to return delivery for $3.50.
Klim assumes no responsibility for
products during shipment from the customer to our Warranty Department. Please
be sure to ship the package with a carrier that can provide tracking and
Once the warranty is complete, we
will contact you, letting you know that your item will be shipping out to you. Please
let us know when setting up the case
if you would like a signature request. Should you live in an area that you
don’t feel comfortable with it being delivered at your front door, or know you
potentially will be out of town during delivery, we can add this for $3.50.
This guarantees that the item will not be left at the front door unless it is
For cases covered by warranty, it is
a 5-day processing time once we sign for the piece in house.
If the product is a non-warranty repair (customer paid repair),
the typical processing time is 10 business days. Pricing varies - after
your product is assessed, we will contact you with a quote and request that you
approve the charges. The 10-day processing time goes into effect once we have
REPAIR VS REPLACE
If a manufacturing or material
defect is found, we will first repair the item to
Klim quality. This is how the repair vs replace decision is made:
1. Our first option will be to repair
the item, free of charge. Repaired items will be subject to
available parts. We will do our best to match colors and styles, but we cannot
guarantee that you will receive the exact product back.
2. If the product is not repairable,
or if the cost of repairing the item exceeds the cost of a new one, we will
replace it - at our discretion.
NOTE: Many of our customers become
very attached to their Klim products, and do not want us to exercise the option
to replace. If your Klim product has special memories attached to it that make
it irreplaceable to you, please let us know.
Thanks for your understanding and we
look forward to assisting you.
* KLIM BOOTS are warranted against defects in
materials and workmanship for one  year from the date of purchase.
Aggressive running boards will accelerate the wear and tear on the soles of the
boots. This is considered normal wear and tear. General warranty terms
* The KLIM F4 HELMET is warranted against defects in materials and workmanship
for five  years from the date of purchase. General warranty terms apply.
* KLIM GOGGLES are warranted against defects in materials and workmanship for
one  year from the date of purchase. Scratches are not covered under this
warranty. General warranty terms apply.
* All dyed/pigmented fabrics will fade under UV exposure (sunlight) over time.
Klim fabrics are highly UV resistant, but HI-VIS fabrics will fade at a faster
rate than normal fabrics under the same UV exposure. This is a normal property
of all HI-VIS pigments/fabrics and is not considered a manufacturer defect.