Return Policy
KLIM 30‑Day Return & Fit Guarantee
At KLIM, we want every rider to feel confident and satisfied with their gear. If your new KLIM product doesn’t fit or doesn’t meet your expectations, you’re covered by our 30‑Day Return Policy & Fit Guarantee. We offer free returns on all orders shipped within the United States. International customers are responsible for return shipping costs.
Eligibility Requirements
To qualify for a return or exchange, all items must be:
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Returned within 30 days of purchase
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New, unused, and resalable
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Free of wear, damage, odors, dirt, stains, pet hair, or alterations
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Returned with all original tags, packaging, and accessories intact
Items that do not meet these criteria will not be eligible for return, exchange, or credit
Quality Control Inspection
All returned items undergo a KLIM Quality Control Inspection upon receipt.
Approval of any refund, exchange, or store credit is dependent on the item passing inspection. Items that show wear, use, damage, odors, dirt, stains, alterations or pet hair are not eligible for return.
Direct vs. Third Party Purchases
Purchases Made Directly from KLIM
Eligible customers may choose:
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Full refund to the original payment method
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Exchange for a different size, color, or product
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Store credit, if preferred
Refunds are issued to the default credit card on the customer’s KLIM account.
Purchases Made from Third Party ‑ KLIM Retailers
We honor returns for current KLIM products only, with the following conditions:
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No cash or card refunds
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Eligible for:
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Exchange for the correct size, or
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Store credit at current retail value
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Credit value is based on KLIM’s current retail pricing, not the original purchase price
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Please contact Klim Customer Service for all Dealer or indirect returns
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Proof of Purchase is required for all indirect returns
Fit Guarantee
If your KLIM product doesn’t fit as expected, simply initiate a return or exchange within 30 days of purchase. Our Customer Service team is happy to help you find the correct size and set up for your riding style and conditions. Please contact us at the number below.
Customer Service: 208‑522‑7433 or Email us at customerservice@klim.com
Return Options Summary
Depending on eligibility and purchase type, customers may choose:
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Refund to original payment method
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Exchange for another size, color, or product
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Store credit at current retail value
How to Start a Return
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Visit Klim.com and log into your account to access the original order.
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Provide your order information and select your return or exchange option.
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Ship the item using the provided return label (USA)
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Once received, the item will undergo Quality Control Inspection
Approved refunds, exchanges, or store credits are processed within 3–5 business days, and a confirmation email will be sent.
Warranty Reminder
The KLIM 30‑Day Return & Fit Guarantee is separate from KLIM’s product warranty. For defects or product failures, please submit a claim through the KLIM Warranty Program. To submit a warranty claim please visit www.klim.com/warranty