KLIM Warranty Policy
We warrant every product we make to be free of material, manufacturer, or workmanship defects for the duration specified below.
All KLIM GORE-TEX® products are GUARANTEED TO KEEP YOU DRY® for the practical lifetime of the product.
If these products fail due to a manufacturing or material defect, we will repair the product without charge or replace it at our discretion. This warranty is transferable with original proof of purchase.
Practical Lifetime Warranty
Covers manufacturer defects of workmanship and materials. Proof of purchase required.
Covers:
- Gore-Tex Products
- Bags
- Technical Apparel (Includes: Snow Jackets, Snow Pants/Bibs, One Pieces, Moto Jackets, Jerseys, Moto Pants, Base Layers, Technical Mid-Layers, Gloves, BOA Dials and Cables)
What does “Practical Lifetime” mean?
Every product has a practical lifetime—it’s not meant to last forever. How long it lasts depends on how often and how hard it’s used. Over time, materials can fade, parts can wear out, and performance can decline. We build our gear to handle tough conditions and give you long-lasting use, but if it looks worn out, it probably is. When that time comes, we’d love the chance to keep you riding in comfort and confidence with new KLIM gear designed for the most demanding adventures.
5 Year Warranty
Covers manufacturer defects of workmanship and materials. Proof of purchase may be required.
Covers:
3 Year Warranty
Covers manufacturer defects of workmanship and materials. Proof of purchase may be required.
Covers:
- Optics/Sunglasses/Goggles - Straps and Frames*
- eFire Heated Products
- Boots**
*Scratches and fogging not covered under warranty.
**Modern snowmobiles are equipped with aggressive running boards designed for improved traction and control. For this reason, sole abrasion or degradation caused by running boards is not covered under warranty.
2 Year Warranty
Covers manufacturer defects of workmanship and materials. Proof of purchase may be required.
Covers:
- Casual Apparel (Tees, Hoodies, etc)
- Batteries
- Alpride
- In&Motion
- Logos
- Reflective
- Adhesive
Repair vs. Replace
Warranty Repair: For warranty claims, we will make every effort to repair the item, depending on the availability of required parts. Repair is our first course of action.
Warranty Replace: If a repair is not possible or would exceed the cost of replacement, we will replace the item.
Paid Repair: Repairs are dependent on parts availability. Klim will restore the item to proper functionality and match colors, styles, etc. Exact part replacements on products cannot be guaranteed.
Not Covered By Warranty
- Rips, tears, burns, abrasions
- Accidents, crashes
- Improper care, negligence
- Normal wear and tear
- Modifications, alterations
- Use outside intended purpose
- Internal tags are cut or removed
Fabrics may fade faster under UV exposure; this is normal and not covered.
Repair Process
- Covered Repairs: Can take up to 5-10 business days
- Paid Repairs: Can take up to 10 business days
- 3rd Party Repair Centers: May have extended repair and processing times
Products distributed by KLIM on behalf of another manufacturer are subject to that manufacturer’s warranty. You may file a claim regarding these technologies through Klim or through the specific partners websites.
Please visit their sites for more information: BOA, GORE, In&Motion, & Alpride
In the United States ask to add a signature request to return delivery for $3.50.
Klim assumes no responsibility for products during shipment from the customer to our Warranty Department. Please be sure to ship the package with a carrier that can provide tracking and insurance.
Once the warranty is complete, we will contact you letting you know that your item will be shipping out to you. Please let us know when setting up the case if you would like a signature request. Should you live in an area that you don’t feel comfortable with it being delivered at your front door, or know you potentially will be out of town during delivery, we can add this for $3.50. This guarantees that the item will not be left at the front door unless it is signed for.
For cases covered by warranty, normal processing time is about 5 business days once warranty receives the item for USA/Canada. For Rest of world processing time is determined by each certified GORE-TEX repair center. During our peak seasons the process time might be longer.
If the product is a non-warranty repair (customer paid repair), the typical processing time is 10 business days USA/Canada. Rest of world will be determined by each certified GORE-TEX repair center. Pricing varies - after your product is assessed, we will contact you with a quote and request that you approve the charges. The 10-day processing time goes into effect once we have your approval. Keep in mind if your product has to be washed and dried it could cause a delay of up to 4 business days.
