Available Positions

Submit your resume and let us know what you are interested in!

We love our interns and the exciting vision and innovation that they bring to our company.

Our goal is to provide interns the opportunity to :

• - Promote and actively embrace a collaborative environment and take ownership of contributing to the positive company culture.
• - Set goals, and work hard to achieve them.
• - Show up, give your best effort.
• - Document work, be thorough while erring on the side of taking too many notes.
• - Reach out - find your niche, but be ready to take on whatever is needed.

We offer paid internships with living stipends. You will learn from our best so you can become your best!

Seasonal/Temporary Warehouse Laborer

• - Must be able to work a shift from Monday - Friday 8AM to 5PM.
• - Inspect arrivals against packing lists for quantity verification.
• - Monitor and inspect inventory levels for accuracy.
• - Alert appropriate departments of all arrivals and initiate proper placement of shipment.
• - Manage bin locations.
• - Fill orders by using a digital scanner and hand pick method.
• - Work with shipping program to ship appropriate orders to customers.
• - Accomplish all tasks as appropriately assigned or requested.
• - Work with internal customers to complete special projects assigned.

WORKING CONDITIONS

Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

Must be able to lift 50 pounds. Must be able to stand or walk most of all of the day. 

Must be able to pass a drug screen prior to start date.  

The Logistics specialist will work in conjunction with the Logistics manager to ensure timely arrival of product to various locations throughout the world. Success in this position will mean delivery time-lines are communicated and met, packaging instructions are followed, packaging is optimized, freight rates are current and competitive, and standard operating procedures are documented.

JOB DESCRIPTION

Duties:

• - Create and maintain product packaging guidelines which include; barcoding, carton size, carton pack and carton artwork.
• - Create and update container loading instructions.
• - Assist in the routing of international and domestic freight.
• - Track shipments and maintain transit reports.
• - Communicate regularly with freight vendors.
• - Audit inbound shipments to confirm the packaging guidelines were followed.
• - Distribute import/export shipping documentation to appropriate parties.
• - Research and resolve issues regarding freight and customs billings.
• - Document Standard Operating Procedures for the Logistics department.
• - Assist in further development of the Import Compliance Program.
• - Accomplishes all tasks as appropriately assigned or requested.

KNOWLEDGE AND SKILLS

High School Degree required.

Previous experience with Microsoft office suite (Word, Excel, and PowerPoint)

The Ideal Candidate must be: Enrolled in an accredited Supply Chain program, Detailed Oriented, Able to multi-task, A creative thinker who seeks to improve processes

COMMUNICATION/INTERPERSONAL SKILLS

• - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• - Provides occasional guidance, some of which is technical.
• - Ability to enjoy and want to help and serve others

WORKING CONDITIONS/PHYSICAL EFFORT

Must be able to fill a position schedule of Monday-Friday 8AM to 5PM. 

Essential Function

The Customer Service team is an elite set of members engaged to uphold the integrity of the KLIM Brand. This position is full time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.  Must be available to work a shift Monday - Friday 8:00 AM to 5:00 PM.  

Duties and responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• - Opens customer accounts by recording account information.
• - Maintains customer records by updating account information.
• - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• - Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• - Contributes to team effort by accomplishing related results as needed.
• - Being the key point of contact for consumers regarding product and technical questions
• - Responding professionally and promptly to all customer inquiries/requests including returns, warranties and exchanges
• - Proactively managing the order fulfillment process for our customers
• - Acquire a broad knowledge of ordering and service procedures across all customers
• - Managing work flow with consideration of delivery deadlines
• - Identifying opportunities for improving sales and services
• - Order management: order entering, order scheduling, order confirmation and order adjusting for KLIM dealers and individuals
• - Handling customer inquiries and resolving complaints while analyzing situations to determine best use of resources
• - Accomplishes all tasks as appropriately assigned or requested.

 Qualifications

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. The creative ability to think on your feet and experience thinking out side of the box.

• - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• - Provides guidance to multi levels throughout the internal organization and external customer base.
• - Cheery, energetic and confident individual with dependability, diligence and a great attitude.

Education/Experience.

• - Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking
• - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• - Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers.
• - Strong telephone, email and computer skills.
• - Impeccable organization with attention to Detail.
• - Ability to quickly gain thorough product knowledge.

This position will be responsible to manage listings and grow sales on Amazon, eBay and other online marketplaces. The E-Commerce Marketplace Coordinator’s time will be spent managing product listings for all online marketplaces. This position will be responsible for managing listings, optimizing product visibility, researching new opportunities, analyzing data, maintaining existing accounts as well as setting up new ones, and growing revenue through each marketplace. This role will impact the company's growth strategy on all marketplaces, working at both the strategic level (generating bold and innovative ideas for growth) and at the tactical level (managing campaigns with site merchandising tools, analyzing traffic data, and solving problems). Through analytic-driven product merchandising, this role is charged with delivering the best possible offering, driving best-in-class customer service and effective marketing communications, while delivering measurable results through Amazon, eBay and beyond.

• - Manage the day to day responsibilities for all marketplaces.
• - Project and maintain FBA inventory levels to prevent over- and under-shipments.
• - Create, manage, and optimize listings.
• - Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization, and content creation (guides, banners, HTML templates, and email).
• - Research and identify new marketplaces, including logistical needs and pricing.
• - Maintain detailed understanding of the mechanics of all backend tools, processes and systems.
• - Monitor, analyze and report on marketplace performance metrics, sales, competitive listings, and pricing.
• - Review customer feedback and marketplace health, updating processes as needed.
• - Proactively identify product, service, and marketplace issues and resolve them accordingly.
• - Work with internal and external resources (ex. Amazon) to ensure products are accurately described and priced.
• - Increase listing visibility and traffic through marketplace tools and promotions.
• - Uncover and execute new initiatives within each marketplace that will improve the customer experience and increase overall business.
• - Track weekly marketplace performance metrics and implement strategy to improve them.
• - Lead projects and objectives that improve operations within each marketplace.
• - Manage and maintain strategies on Amazon FBA, Seller Fulfilled and Seller Fulfilled Prime to meet growth objectives.
• Work closely with other departments (Purchasing, Warehouse, Marketing, and Customer Service) for feedback and input.

Education/Experience.

 

• - Bachelor’s Degree in business, marketing, data sciences, or related field.
• - Two+ years’ experience in e-commerce, online marketing, or equivalent.
• - Knowledge of online marketplaces (Amazon, eBay, etc), experience buying and selling (large scale) on each marketplace is preferred.
• - Excellent interpersonal skills with the ability to work efficiently and effectively within a collaborative, cross-functional environment.
• - Exceptional attention to detail, the ability to plan strategically, and to manage multiple tasks and projects in parallel.
• - Ability to create, analyze, and comprehend marketplace data and sales analytics for use in forecasting, production, and communication with others.
• - Experience with product listings, data feeds and web analytics is strongly preferred.
• - Proficient with Microsoft Office (Excel, PowerPoint, etc.) and Google Docs (Sheets, Slides, etc.).
• - Advanced Excel (VLOOKUP’s / DB connections) preferred.

Working conditions

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Key Measureables

 

1. - New customers
2. - Total orders per day, week, month
3. - Time on site per visit
4. - Page views per visit
5. - Checkout abandonment
6. - Cart abandonment
7. - Customer service open cases
8. - Average order value
9. - Amazon ratings, response and order turnaround time, and open cases

Must be able to fill a position with a schedule of Monday-Friday 8AM to 5PM.

Essential Function

The Customer Service team is an elite set of members engaged to uphold the integrity of the KLIM Brand. This position is full time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.  Must be available to work a shift Monday - Friday 8:00 AM to 5:00 PM.  

Duties and responsibilities

• - Verify that the items received match what the customer was authorized to return
  
• - Inspect returned items for damage, and determine whether to accept or reject the items
  
• - Clean, re-barcode, and repackage items so that they may be returned to sellable inventory
  
• - Determine restocking fees based on the condition of the returned items
  
• - Enter returned items into inventory using warehouse management system and digital scanner
  
• - Distribute returned items back into appropriate bin locations throughout the warehouse
  
• - Assist the warehouse team with basic duties when needed and available
  
• - Receive orders of inventory from dealers and representatives from shows
  
• - Accept/Sign for incoming packages
  
• - Execute various other tasks as assigned

 Qualifications

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. The creative ability to think on your feet and experience thinking out side of the box.

• - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• - Provides guidance to multi levels throughout the internal organization and external customer base.
• - Cheery, energetic and confident individual with dependability, diligence and a great attitude.

Education/Experience.

• - Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking
• - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• - Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers.
• - Strong telephone, email and computer skills.
• - Impeccable organization with attention to Detail.
• - Ability to quickly gain thorough product knowledge.